Refund Policy

Refund Policy

At Alfa Monkey, we prioritise product quality and are committed to resolving any issues that may arise to meet customer expectations. If you encounter any problems with your purchase, we encourage you to contact us through any of our official channels within 30 days of the purchase date. You can contact us via email at [email protected], call us, engage with our live chat, or reach out on our social media pages. We are here to assist you and are committed to resolving any issues.

Refund requests must be based on one of the following reasons:

  • The product significantly deviates from its description or preview images.
  • Essential model parts, details, textures, or files are missing (except when limitations are caused by exchange format constraints).
  • The model is mistaken for a physical/tangible object, and the digital file has not been downloaded.

To initiate a refund request, please provide us with the purchase order number, a detailed description of the encountered issue, and the software and file formats used. Once we receive your refund request, we will process it within 3 business days.

In the event of a refund approval, you are legally obligated to delete all copies of the purchased product files without the right to retain or use them in the future.

We value your satisfaction and will make every effort to address any product quality-related concerns promptly and to the best of our ability.

Thank you for choosing Alfa Monkey. We strive to provide the best service possible and look forward to resolving any issues you may encounter. If you have any questions or require further assistance, please do not hesitate to contact us.

CONTACT US

If you have questions about the refund process, please contact us at 1st Floor, Krakovská 1392/7, 110 00 Nové Město, Czechia.

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